CareMade™ Refund & Returns Policy

At CareMade™, we take pride in delivering high-quality products and a reliable customer experience. This policy outlines the conditions under which refunds, replacements, or returns may be approved.

By placing an order with CareMade™, you agree to the terms outlined in this policy.

30-Day Money-Back Guarantee

CareMade™ offers a 30-day money-back guarantee starting from the date your order is marked as delivered.

If your product arrives damaged, defective, or is not functioning as intended, or you otherwise believe your purchase qualifies under our 30-day money-back guarantee, our support team will review your request and determine the appropriate resolution.

To submit a claim, please contact our support team:

Support@Caremade.com

Please include:

• Your order number.

• A description of the issue or reason for your return request.

• Clear photos or a short video showing the condition of the product, where applicable.

Providing this information allows our team to properly review your request and resolve it as efficiently as possible.

All requests under the 30-day money-back guarantee must be submitted within 30 days of the order being marked as delivered.

Faulty or Damaged Products

If a manufacturing fault or shipping damage is confirmed, CareMade™ may offer a replacement or refund after reviewing the provided evidence.

CareMade™ may request photo or video documentation before assessing a claim. This does not limit any rights you may have under applicable Australian Consumer Law.

Return Authorisation Requirement

We ask customers to contact our support team before returning an item so we can provide the appropriate return instructions.

Customers should wait for confirmation and return instructions from our support team before sending items back.

Any return authorisation process is for administrative purposes and does not exclude, restrict, or modify any rights or remedies available under applicable Australian Consumer Law.

Return Shipping

CareMade™ offers free shipping on customer orders. However, we do not provide return shipping labels unless otherwise required by applicable law or agreed to by our support team.

For change-of-mind returns, customers may be responsible for arranging and paying for return shipping, subject to any applicable consumer rights.

Where a product has a fault or does not comply with applicable consumer guarantees, CareMade™ will meet its obligations regarding reasonable return costs in accordance with Australian Consumer Law.

Return shipping costs for change-of-mind returns are generally non-refundable unless otherwise required by applicable law.

Used Products

Products that have been used, worn, altered, or damaged after delivery may not qualify for a change-of-mind refund.

For hygiene, safety, and product integrity reasons, certain items may be ineligible for change-of-mind returns once used, where permitted by applicable law.

If a product has been used and is determined to be functioning as intended, it may not qualify for a change-of-mind refund.

However, nothing in this policy excludes or limits your rights under Australian Consumer Law. Depending on the circumstances, products may still qualify for a remedy if they have a manufacturing fault or fail to meet applicable consumer guarantees.

Change of Mind

Our 30-day money-back guarantee does not automatically apply to products that have been materially used, worn, altered, or damaged after delivery.

For eligible unused products, customers may request a change-of-mind return within 30 days of delivery by contacting our support team.

All change-of-mind returns remain subject to the conditions outlined in this policy.

This voluntary return policy does not affect any rights you may have if a product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

CareMade™ is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. We will assess any resulting issues fairly and in accordance with applicable consumer law.

Please contact our support team as soon as possible if you notice an error in your shipping details.

Delivered Packages

If tracking confirms that an order has been delivered, please contact the shipping carrier and our support team as soon as possible if the package cannot be located or you believe it has been lost or stolen.

CareMade™ will review the circumstances and assist where reasonably possible.

Nothing in this section excludes or limits any rights or obligations relating to delivery, loss, or non-delivery under applicable Australian Consumer Law.

Fraud and Abuse Protection

CareMade™ reviews refund and return requests to help prevent fraud and misuse of our policies.

Where permitted by law, we reserve the right to investigate claims and take appropriate action if we reasonably determine that a customer has submitted false claims, provided misleading evidence, or deliberately attempted to exploit our refund policy.

Evidence submitted during claims must accurately represent the product and its condition.

Any decision to deny a claim, restrict service, or refuse future orders will be made subject to applicable law and will not override a customer's statutory rights.

Chargebacks and Payment Disputes

Customers are encouraged to contact CareMade™ support before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue.

If a chargeback is initiated, we may submit relevant documentation to the payment provider as part of the dispute investigation, including:

• Order confirmation.

• Delivery confirmation.

• Customer communications.

• Tracking information.

• Evidence submitted by the customer.

• Relevant order and transaction records.

Fraudulent or deliberately misleading chargebacks may result in restrictions on future purchases where permitted by law.

This section does not limit your right to dispute a transaction or exercise any rights available under applicable law.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used at checkout, unless otherwise required by law or agreed upon.

Once a refund has been processed by CareMade™, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Where Australian Consumer Law requires a refund or another remedy, CareMade™ will provide the applicable remedy in accordance with its legal obligations.

Australian Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable Australian law, including the Australian Consumer Law (ACL), which is set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Under Australian Consumer Law, consumers may be entitled to a repair, replacement, refund, or other remedy where a product fails to meet applicable consumer guarantees. The appropriate remedy depends on the nature of the issue and the circumstances.

Our 30-day money-back guarantee is a voluntary policy and operates in addition to any rights you may have under applicable consumer law. The 30-day period does not limit your statutory rights, which may apply beyond that period.

For further information about your consumer rights, you can visit the Australian Competition and Consumer Commission (ACCC) website at https://www.accc.gov.au/consumers .

Contact

For all order, return, refund, or replacement-related enquiries, please contact:

Email: Support@Caremadeofficial.com Brand: CareMade™ Country: Australia